Returns & Refunds Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 7 days of the delivery date, provided the following conditions are met:

The product is unused, unworn, and unwashed
All original tags, labels, and packaging are intact
The product is in its original condition without any alterations or damage
Proof of purchase (order confirmation email or invoice) is available

2. Non-Returnable Items

The following categories are not eligible for returns or exchanges:

Innerwear, undergarments, and socks
Customised or personalised products
Products purchased during clearance or final sale
Gift cards and vouchers
Products with removed or damaged tags

3. How to Initiate a Return

Follow these simple steps to request a return:

1Contact our support team at support@lansdowne.in or call +91 98765 43210 with your order number and reason for return.

2Our team will review your request and confirm eligibility within 24–48 hours.

3Once approved, our courier partner will schedule a pickup from your delivery address within 2–3 business days.

4Pack the product securely in its original packaging and hand it over to the pickup agent.

4. Refund Processing

Once the returned product is received and inspected at our fulfilment centre, we will notify you of the approval or rejection of your refund.

Approved refunds are initiated within 48 hours of inspection. The amount is credited to your original payment method within 5–7 business days.

Credit/Debit Card & Net Banking: Refund credited within 5–7 business days
UPI: Refund credited within 2–4 business days
Cash on Delivery: Refund transferred to your bank account (NEFT/IMPS) within 7–10 business days

Please note that shipping charges (if applicable) are non-refundable unless the return is due to a defective or incorrect product.

5. Exchanges

We offer exchanges for size or colour variants of the same product, subject to stock availability. To request an exchange, contact our support team within the 7-day return window. If the desired variant is unavailable, we will process a refund instead.

6. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photographs of the product and packaging. We will arrange a free pickup and send you a replacement or full refund at no additional cost.

7. Order Cancellations

You may cancel an order anytime before it has been dispatched by contacting our support team. For prepaid orders, the full amount will be refunded to your original payment method within 3–5 business days. Once an order is shipped, cancellation is not possible — you may initiate a return after delivery.

8. Contact Us

For any return or refund-related queries, please reach out to us:

Email: support@lansdowne.in
Phone: +91 98765 43210
Hours: Mon – Sat, 10:00 AM – 7:00 PM IST